The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) assists individuals and employers in resolving difficulties they are experiencing with U.S. Citizenship and Immigration Services (USCIS).
We are an independent office within the Department of Homeland Security and are not part of USCIS.
You can submit DHS Form 7001 online below to request our help.
Before You Submit a Request
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Try to resolve your issue directly with USCIS first.
See our How to Submit a Case Assistance Request page to learn how.
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Review the types of cases we can and cannot help with.
See our How to Submit a Case Assistance Request page.
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Read our CIS Ombudsman Web Alerts and FAQ pages.
This information could affect your case assistance request.
We posted alerts on:
- When to contact USCIS and the CIS Ombudsman about Form I-134A processing delays and other issues related to the parole processes for Cubans, Haitians, Nicaraguans, and Venezuelans
- Delays in affirmative asylum cases
- You can now reschedule most biometrics appointments online
- Green card validity period extended to 48 months for conditional green card holders applying to remove conditions
Notice:
We are currently testing a new format for this form and two new features that allow you to check the status of your request and upload documents. We are closely monitoring the user experience and thank you for your patience as we work to finalize these new features. If you have problems or feedback, please contact us at cisombudsman@hq.dhs.gov.